Operations Professional · U.S. Market · Remote

I keep operations organized, accurate and moving.

I support U.S.-based companies across real estate, administration, logistics and data operations — connecting information, people and processes so important work does not fall through the cracks.

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At a glance

A career built around high-volume operations, accurate information and reliable follow-through.

10+Years of experience
500+Residential units supported
25Buildings supported
3,000+CRM records managed
50+Daily U.S. purchase orders

Selected results

Examples of measurable improvements and operational scale from my experience supporting U.S.-based teams.

35%Reporting preparation improvement
30%Reduction in billing reprocessing
40%Shipment-tracking time reduction
99%+Purchase-order accuracy
100%Same-day audit accuracy

What I do

I work best where there are multiple moving parts, several stakeholders and a clear need for someone to keep the operation under control.

Operations Coordination

Task ownership, prioritization, follow-up, recurring workflows and cross-functional coordination.

Real Estate Operations

Lease renewals and expirations, resident documentation, audits, property workflows and owner follow-up.

Lease Administration

Document review, critical-date tracking, data validation and issue follow-through.

Administrative Operations

Reporting, purchasing, executive support, documentation and operational organization.

Process Improvement

Finding repetitive work, creating structured workflows and improving accuracy and efficiency.

Data & CRM Operations

High-volume data management, validation, reporting and quality control.

Vendor & Stakeholder Coordination

Clear communication, follow-ups, escalation and keeping dependencies visible.

Executive Support

Calendar and meeting coordination, travel support, purchasing and action-item follow-up.

How I work

My operating principle is simple: make the next action clear, keep the information accurate, and follow the issue through to closure.

01Receive
02Validate
03Coordinate
04Follow Up
05Resolve
06Document

Selected experience

Experience supporting U.S.-based companies across real estate, operations, logistics and data workflows.

Indio Management

Dallas, TX · Senior Regional Support Specialist
Dec 2024 – Aug 2026
  • Supported operations across 500+ residential units and approximately 25 buildings.
  • Coordinated lease renewals, lease expirations, resident documentation, move-in/out workflows and operational follow-up.
  • Audited records and lease-related documentation using ResMan, Vero and supporting systems.
  • Prepared KPI and operational reporting, supported purchasing and executive activities, and participated in owner meetings.
  • Coordinated follow-up between residents, vendors, owners and internal stakeholders.
Selected impact: improved reporting preparation by approximately 35% through structured Excel workflows and maintained strong same-day audit accuracy.

Riverdale Farms LLC

Remote Operations & Data Support Specialist
Apr 2019 – Nov 2024
  • Processed 50+ daily U.S. purchase orders with 99%+ accuracy.
  • Managed and validated more than 3,000 CRM records.
  • Supported billing validation and operational data workflows.
  • Coordinated U.S. and international freight-related activities.
  • Worked across multiple operational dependencies while maintaining documentation and data accuracy.
Selected impact: helped improve the billing validation workflow, reducing reprocessing by approximately 30%.

Globalrose.com LLC

Logistics Coordinator & Bilingual Commercial Advisor
Apr 2014 – May 2018
  • Coordinated 100+ daily international shipments for U.S. wholesale orders.
  • Worked with FedEx, UPS and international logistics workflows.
  • Supported commercial communication with U.S. customers and operational partners.
  • Used Excel-based tools to organize and improve shipment tracking.
Selected impact: Excel automation reduced shipment-tracking preparation time by approximately 40%.

Systems & tools

Comfortable learning new platforms quickly and working across operational systems, spreadsheets and collaboration tools.

ResManAppFolioVeroElise AIExcelGoogle WorkspaceNotionClickUpEmburse SpendCRM / Data ManagementAI-assisted workflowsMicrosoft TeamsZoom
AI + Process Improvement

Technology should improve the process — not replace judgment.

I have used AI as an efficiency layer within operational workflows while keeping human validation as the control point. In a documentation audit process, AI helped identify and organize key information such as dates, rates, deposits, concessions, addendums and page references. I then manually verified the output against the original documents before confirming the data.

IdentifySurface relevant information faster.
ValidateCheck results against the source of truth.
DocumentCreate a clear, auditable operational record.

Why U.S. teams?

My experience has been built around working with U.S.-based companies, stakeholders and operational processes.

U.S. Market Experience

More than a decade supporting U.S.-based companies and workflows.

Remote Execution

Comfortable working independently across distributed teams and time zones.

English + Spanish

Professional English communication and native Spanish.

Ownership

I keep following up until the operational issue is actually resolved.

About Brayan

A practical, operations-first approach shaped by more than a decade of U.S.-market experience.

Operations professional

Bogotá, Colombia · Remote · U.S. Market

I’m an operations professional with more than 10 years of experience supporting U.S.-based companies across real estate, administration, logistics and data operations. I enjoy bringing structure to complex workflows, solving operational gaps and making sure important details do not get lost between teams. My approach combines accuracy, clear communication, ownership and consistent follow-through.

Let's connect.

If your team needs someone who can bring structure, accuracy and follow-through to operations, I'd be glad to talk.

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